Red Robin Gourmet Burgers

Reviews about Red Robin Gourmet Burgers

• 2 / 5

  By John Riordan
  Food was very old and stale. Staff was very good
  April 26, 2017
• 5 / 5

  By JJ Lee
  This could have very easily been a 1-2 star review. But the quick action and service provided by Marjorie saved the day plus more. We arrived and were seated pretty quickly but we had to wait a very long time for someone to come take our orders. No server stopped by to introduce themselves and take our drink orders. We waited at least 15 mins before pressing the call server button on the shiny touch screen devices on our table. We waited another 5+ mins until someone showed up. (What's the point of the call server functionality on the device?) I don't think Marjorie is even a server but she recognized we weren't getting served and she came took our orders and repeatedly apologized. She came back to check on us repeatedly and service was amazing. She even hooked us up with free dessert because of the wait. For me, good service is great but when things go bad and how the establishment responds to that is even more important to me. The response of Marjorie and her continued excellent service turned me into a customer willing to come back. Thanks!
  March 01, 2017
• 1 / 5

  By Sherrie Rufus
  The service here is terrible. The experience that I was hoping for my family and I did not occur. My family and I sat and waited over 30 minutes for someone to approach us to take our order. We did not get that. The waiters were not even attentive to our needs as paying customers. We did even get a chance to order because of the lack of customer service training this location has. Where was the manager in charge to handle this? Nowhere to be found. I WILL NEVER WASTE MY TIME AND MONEY IN THIS COMPANY!
  October 23, 2016
• 5 / 5

  By Ted Ostrowski
  Fast servers. Food come out super quick. Clean, friendly and delicious. Reasonably priced. Manager came to check on me to make sure my burger was cooked correctly. It might not be a 5 star restaurant, but they get 5 stars from me.
  June 04, 2016